Leather Bag Delivery Policy & Returns
At Hinleath, our leather bag delivery policy is built on transparency, care, and craftsmanship. Every product is handcrafted in Vietnam using premium full-grain leather, then shipped worldwide with attention to detail. Whether you’re gifting a loved one or investing in your own style, we ensure a seamless experience from start to finish.
Worldwide Shipping – Handmade Takes Time
Each Hinleath piece is made to order — not mass-produced — allowing us to maintain exceptional quality. This means our delivery times are slightly longer, but it’s part of our commitment to slow, meaningful craftsmanship.
- Production Time: 3–5 business days
- Shipping to USA: 15–20 business days
- Shipping to Other Countries: 15–25 business days
All orders include a tracking number. Shipping costs are calculated at checkout based on destination and weight. We partner with reliable global couriers to ensure your leather bag arrives safely.
Returns & Exchanges
We accept returns within 14 days of delivery for items in brand-new condition. Please ensure the item is unused and returned in original packaging. Custom or monogrammed items are not eligible for return.
- Refund Method: Original payment method
- Processing Time: 14 business days after receiving returned item
Return shipping is the customer’s responsibility unless the product is defective. Please contact us first before sending anything back.
Contact Us for Returns
Email: vinhin170403@gmail.com
Birthday Gifts & Special Orders
Need a leather bag delivered in time for a birthday or event? Contact us at vinhin170403@gmail.com and we’ll do our best to meet your deadline.
Our Promise
Because we use natural, eco-conscious full-grain leather, every product has its own character. Variations in grain and tone are signs of true craftsmanship — not flaws. If your bag arrives damaged or incorrect, we’ll make it right.
Need Help?
Our team is available 24/7 via email or chat. For quick answers, visit our FAQ page or explore our Leather Care Guide to learn how to care for your handcrafted bag.
Curious how full-grain leather compares to other types? Read this leather guide.