Shop with confidence at Hinleath.
We know that choosing the right leather bag is a personal experience — and your satisfaction is our top priority. That’s why we’ve created a simple, transparent, and customer-first return & refund policy.
What Qualifies for a Refund?
You may return your item within 30 days of delivery if it meets the following conditions:
Brand new condition: Unused, undamaged
Includes original tags & packaging
Not personalized: Monogrammed items cannot be refunded unless defective
This helps us ensure that each handcrafted leather bag can be carefully inspected and processed for return.
How Refunds Are Processed
We keep things simple and secure.
Refund Method: Same as original payment (credit card, PayPal, etc.)
Processing Time: Within 14 business days of receiving your returned item
Notification: You’ll get an email once your refund is complete
Before You Return Anything
Please contact us first at vithinh170403@gmail.com.
We’ll guide you through the return steps and provide the correct shipping address.
Returns sent without prior approval will not be accepted.
Return Shipping Responsibility
As a small handcrafted brand, we kindly ask that customers cover the return shipping cost.
This helps us maintain fair pricing and continue supporting ethical, small-batch craftsmanship in Vietnam.
Need Help?
Contact Us — Reach out for questions or concerns
Leather Care Guide — Learn how to maintain your leather bag
Explore Leather Bags — Discover handcrafted pieces made with care
Want to Learn More?
Curious about why we use full-grain leather and how it compares to other types?
Read our full guide on full-grain leather to discover why it’s the material of choice for Hinleath.
Small note of reassurance:
Every Hinleath piece is made by hand, in small batches, by skilled artisans in Hội An.
If you receive a defective product or an incorrect order, we’ll make it right. Always.